Starting in August, Diapers.com began telling customers it was .expecting,. expecting to launch a major redesign of its e-commerce site. The online-only retailer delivered the message in cards inserted in shipping boxes and, two weeks before the November launch, in an extensive e-mail that highlighted such new features as a quick-shop list of previously purchased items and a section of the product page for related products the shopper might want.
While the new site is less than two months old, it.s already producing results, particularly in increasing sales from repeat customers, says Lisa Kennedy, vice president of marketing at Diapers.com, a unit of 1800Diapers Inc., No. 231 in the Internet Retailer Top 500 Guide.
Internet Retailer: Diapers.com Praises Performance of Fluid-Designed Site